General

ITEMS REQUIRED WHEN APPLYING FOR SERVICE.

If you owe a bill, it must be paid in full before service is established at any address.

  1. Proper picture identification (Drivers license, Non-Drivers ID, Military ID, etc.)
  2. Social Security Card, W-2, Pay stub (If your Social Security number is on your picture ID it is acceptable)
  3. A copy of your lease agreement, Rental agreement, Warranty Deed, Property Taxes, Written Authorization from Homeowner or Sales Contract. Name on Picture ID must match the name on the above items.
  4. The name of the previous tenant or meter number.
  5. Fees payable upon application for service:
    1. $100.00 Non-Refundable Meter Contract Fee.
    2. $200.00 Non-Refundable Meter Contract Fee – with prior bad debt.
  6. 72 hour notice needed prior to service being connected.

If applying for a residential ¾” water tap, please add $1050.00 plus the cost of any additional material and labor. Please allow 14 working days for installation.

If property is located along a state highway, please allow 8 to 10 weeks for installation due to application turnaround time from the Alabama State Highway Department.

All new accounts must be applied for between the hours of 8:30 AM – 4:00 PM, Monday – Thursday and 8:30AM – 11:00AM, Friday.